New check-in facility enables time pressured travellers to complete check in before they reach the hotel.

Even in the best run and most luxurious hotels, mistakes happen, problems arise, and guests aren’t happy. HMA takes a look at how best to handle complaints when they occur and how to keep them confined to the property.

Singapore-based training consultant Bentley Williams offers his top tips for hoteliers to wow guests.

HMA talks with Amadeo Zarzosa, general manager of the St Regis Singapore, on the challenges of recruiting and retaining staff, and on making the hotel experience unique.

Genuine service and unique experiences two of key elements in creating a great hotel, says St Regis Singapore gm in speech at FHA Expo.