Addressing security issues and other matters when entertaining high-profile travellers.

Regal Connection developed to ensure consistent levels of guest service at all properties as group embarks on expansion.

HMA takes a look at how hospitality groups are planning to lure the fast growing numbers of outbound Chinese travellers to their properties.

Starwood Hotels & Resorts Worldwide has launched a new digital extension to its loyalty program by tapping into location-based social networking.

This paper from loyalty solutions provider The First Club looks at the state of the loyalty industry and what lies in its future.

More than half of travellers prefer to check loyalty programs and balances online rather than use other methods, according to new findings from Loylogic.

Mark Johnson, CEO of loyalty association Loyalty 360, explains why more than ever in 2011, creating loyal, engaged customers will be essential and lists the top trends to observe.

New format enables members to receive points even if they are not staying in the hotel.

Cornell author lists 10 ideas that hotels can use to enhance return business by making more use of their loyalty programs.

Hotels Anywhere enables members to instantly redeem their Priority Club points, or combine points and cash, for hotel stays virtually anywhere, even at direct competitors.