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Front desk

Comment: Terence Ronson on phasing out the Front Desk
September 8, 2010 | By Terence Ronson
Hospitality technology expert Terence Ronson argues why the Front Desk’s days are numbered, and explores what the options are to replace it.
Comment: Doug Kennedy on customer service
May 26, 2010 | By HMA Staff
Equipping frontline staff with a comprehensive knowledge of their product is essential to proactive hospitality, says hospitality service expert Doug Kennedy.

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News

  • GOPPAR, RevPAR, ADR, now NRevPAR? How about just making money?!
  • Hotel Technology Next Generation releases interface specifications
  • Bellstar Hotels joins EcoStay
  • Quadriga launches QConnect, extends Internet capabilities
  • Haiku fans launched by the Big Ass Fan Company

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Brands

  • Accor opens 500th hotel in Asia-Pacific
  • Wyndham Hotel Group to manage Wyndham Grand Xi’an South
  • Ritz-Carlton and JW Marriott hotels to open in Macau
  • Hilton to welcome first Hilton Garden Inn in Southeast Asia
  • First Renaissance Hotels property launched in China’s Pearl River Delta

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