Communication
July 19, 2010
PR expert Jennifer Rodrigues outlines the five steps a hotel needs to take to communicate in a crisis.
December 7, 2009
Finding common ground is the best means of overcoming the language difficulties created by having a multi-national staff, reports Chris Crowell.
December 3, 2009
Jason Q. Freed looks at how using wireless devices for back office operations is helping hotel to respond faster to guests’ needs.




