Hospitality business and leadership coach Caroline Cooper lists the key points to keep in mind if you’re looking to boost your repeat business.

Hospitality management specialist and business coach Caroline Cooper lists the seven mistakes hoteliers make in getting more business.

Customer service can be the factor that makes or breaks a hotel. Get it right and you may have a long line of loyal guests. Get it wrong and your hotel may soon be out of business. Hotel business coach Caroline Cooper outlines how to boost your service levels.

Hotel management coach Caroline Cooper gives some practical advice on the tricky question of how to handle under performing employees.

Management development expert Caroline Cooper gives a few pointers on how to really engage staff in training sessions.

When a property is ailing, it can be hard to know where to start in restoring it to profitability. Hospitality business coach Caroline Cooper gives some pointers.

Business coach Caroline Cooper explains why ensuring your employees are fully briefed is crucial to maintaining positive staff morale.