LRA Worldwide
November 2, 2011
Customer experience management firm recruited to evaluate how well Langham associates connect the guest emotionally with its legendary past.
September 21, 2011
Regal Connection developed to ensure consistent levels of guest service at all properties as group embarks on expansion.
March 16, 2010
In the wake of publicity after Hilton changed its loyalty redemption scheme, Rob Rush, CEO of consulting company LRA Worldwide, takes a look at loyalty packages and asks do they really matter?


