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White Paper: The New Value of Hotel Customers

White Paper: The New Value of Hotel Customers

By Market Metrix 06 December 2011
tags: customer satisfaction Market Metrix referrals
 
The New Value of Hotel Customers
 
Too many hotel companies don’t realize that how they treat customers today can dramatically influence future profits.
What these companies fail to consider is the future. How does the experience delivered to your customer today affect future events? Will they repurchase or defect? Will they promote your company or bad mouth your business at every opportunity? And why? The answers to these questions will have a profound impact on business success or failure.
 
 
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