Marriott International has opened a first dedicated Global Reservation Sales and Customer Care Center in Guangzhou, China. The facility will service Marriott Worldwide Reservations, Customer Care and Marriott Rewards for the group’s hotels throughout greater China, the company said.

 

"Marriott International is committed to China and to serving our ever-increasing number of Chinese guests in a location that offers an impressive labor talent at a great value," said L. Kaye Dengel, SVP of global sales and customer care. "With more than 50 hotels in China, and at least another 100 in some form of planning, China is a crucially important market to us – and is now by far our second biggest market anywhere in the world. We are committed to giving our guests what they want at every touch point along their journey with Marriott, and this dedicated Reservations and Customer Care Center is a key component of serving our Chinese guests."

 

The Global Reservations and Customer Care Centre is a key part of Marriott International’s Asia Pacific reservations strategy and opened with the latest technology, infrastructure and 45 dedicated associates specially trained and focused on sales and the customer experience.

 

This new China Centre joins Marriott International’s Global Reservation Sales and Customer Care operations currently open in India, Malaysia and Japan, all servicing the needs of the company’s millions of customers across the Asia Pacific region.

 

In May 2010, Marriott announced plans to double its presence in China over the next five years. It anticipated having 60 hotels in China by the end of 2010, including eight under its Ritz-Carlton brand.