Hilton debuts Hilton Huanying program

By HMA Staff 24 August 2011

Hilton Hotels & Resorts on August 16 debuted its customized Chinese travel program in San Francisco.

Under the Hilton Huanying program, Chinese travellers are offered various familiar comforts in three key touch points of the on-property experience (arrival, guest room and Breakfast at Hilton). These include a front desk team member fluent in Chinese, a selection of Chinese tea available upon request in the guest room, slippers, a dedicated TV channel broadcasting Chinese programming, and a welcome letter written in Chinese. Its breakfast offering includes two varieties of congee.

Hilton Worldwide currently has 3,750 hotels around the world, 17 properties of which are in China. It intends to expand its presence in China to more than 100 properties in the next five years. Eight of the company's hotels in China are in the Hilton Hotels & Resorts portfolio and the brand has another 49 properties in development.

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