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Videos

The connection between brand and customer loyalty
Why are people loyal to certain brands? According to Nick Price, CIO and CTO for the Mandarin Oriental Hotel Group (MOHG), customer loyalty is built around positive customer experience with a brand.

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Technology

New study: Southwest Airlines, Choice Hotels, Marriott top mobile travel satisfaction index
March 28, 2013 | By Esther Hertzfeld
A ForeSee study measuring customer satisfaction with mobile experiences shows the shift between devices and channels and analyzes how the customer experience directly creates loyalty, recommendations, sales, and brand preferences.

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Sustainability

Top Green Rating for PARKROYAL Pickering
January 17, 2013 | By Lachlan Colquhoun
Pan Pacific's new PARKROYAL on Pickering is set to open with a top rating for sustainability

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Operations

Q&A: Julio Bruno, Global Vice President of Sales, TripAdvisor for Business
March 28, 2013 | By Daniel Chan
HMA caught up with Julio Bruno, Global VP of Sales, TripAdvisor for Business, to explore various opportunities Business Listings present for hoteliers.
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