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Videos

The connection between brand and customer loyalty
Why are people loyal to certain brands? According to Nick Price, CIO and CTO for the Mandarin Oriental Hotel Group (MOHG), customer loyalty is built around positive customer experience with a brand.

Brands

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Brands

Hilton to launch Doubletree by Hilton in Japan
January 24, 2012 | By HMA Staff
The 228-room DoubleTree by Hilton, Naha will be located in the capital city of Okinawa.

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Operations

News analysis: the launch of Roomkey.com
January 18, 2012 | By Michele Howe
HMA assesses the reaction to the arrival of the latest newcomer to the hotel booking scene – the industry-backed Roomkey.com

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Market Research

White Paper: Hong Kong, Macau, China and Taiwan Update
January 25, 2012 | By HVS Daniel Voellm
Hospitality consultancy and services organization HVS reports on hotel performance in four of the Asia Pacific region’s key markets.
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